a few weeks back, pastor rony mentioned a theory about rude people which i found very meaningful. what he said was that rude people do not usually find themselves rude. but when we retaliate, it is us whom the other party will find rude.
which is true because, while we save our "best vocabulary" for lousy customer service, inconsiderate seat chope-ers, people-who-have-really-weak-limps-and-cannot-even-lift-their-hands-to-press-the-lift-door-open-button and the likes, these people tend to find their behaviour normal (to themselves). but if you reacted in the exact same way to them, they will point out to you that you are being unreasonable or rude. funny eh?
in addition, i'd reason that it is not really worth spending (wasting more like it!) so much energy on these rude people whom i do not know and who are probably getting on just fine with their miserable lives.
so now if someone was being rude to me, i'd tell myself that he/she was being normal (abnormal to the rest of us) or he/she was having a really bad day and just bear with it.
afterall, why stoop to other people's level when we condemn it eh?
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